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Please find below some Frequently Asked Questions. If your question is not here please contact us through our contact system on our 'Contact Us' page and choose the subject 'General Enquiry'.
| Do I Have To Have An Account To Purchase? |
Yes, you do need to have an account to purchase from us. The reason why we require you to have an account is so we can have your contact information incase any issues occur during your ordering process.
| What Are The Benefits Of Having An Account? |
Some of the benefits on having an account are as follows:
1. You will receive discount codes on certain product deals
2. You have your address details stored on record to make fast and simple ordering
3. You can view the progress of your order in your 'Members Area'
4. All your orders are stored on your account and you are able to view/print a VAT invoice for every order, anytime you wish
Plus many more...
| Do I Have To Be A Retail Company To Purchase From You? |
No, you do not have to be a retail Company to purchase from us. All you need to do is meet our minimum order requirements and we will be able to sell to you.
| What Payment Options Do I Have? |
You can purchase any deal using any of the following card types:
     
You can also pay via Paypal: 
For details on our payment system please visit our 'Payment Method' page.
We cannot take orders or payment over the telephone.
| Are There Any Extra Charges Once I Place My Order? |
No, there are no extra/hidden charges after you have placed your order. The price that you see just before you pay for your order is the total price that you will pay.
| Is VAT included In Your Price? |
Yes, we have included VAT into all of our prices and a VAT invoice is available for you to print in your account area under Order History.
| Do You Ship Internationally? |
No, we do not ship internationally at this time. We are exclusive to the United Kingdom. If we have enough requests from outside the United Kingdom then we will expand to these countries in the very near future.
No, it is not possible for you to collect your order as all orders are processed through our system which automatically books them with our courier company ready for collection.
| How Can I Track My Order? |
The way you can track your order is through DHL's website. Upon placing your order with us you will receive an email from DHL direct informing you that your order has been collected along with a unique tracking number for your order.
| How Long Should I Expect My Order To Be With Me? |
We aim to get your order to you within 2-3 working days providing that no additional security checks are needed to be made.
| What Happens If I Am Not In When The Driver Comes? |
The courier company that we use is DHL and the service we have chosen enables you to receive your order from 8am till 9pm from Monday to Friday. Which gives you a better chance of not missing the driver. However if you do, the driver will put a card through your letter box which will have a telephone number for you to call so you can arrange a re-delivery at a more convenient time for you. Depending on the time you call they will try and re-deliver on the same day as the cut off time is 9pm.
| I Want To Buy The Lot...What Is My Discount? |
You are more than welcome to buy the whole lot, however we cannot provide you with any further discount as the price we provide for all our products is our absolute rock bottom price - sorry.
| What Is The Benefit Of Signing Up To The Deal Alert? |
The benefit to signing up to the deal alert is so you know exactly when a new deal is available on the website, without constantly checking the website on a daily basis. Also by signing up to this it will help guarantee that you will be able to purchase products before they are all sold out.
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